Improvements in Patient Self-Scheduling

After taking care of our valued group practice users, we have turned our attention to the patient-facing interfaces. From speaking with many of you, we know that patient self-service is the key reason you have joined DocMeIn in the first place, looking to provide a more convenient way for patients to write themselves into your calendar. We are called for a reason — and we want the doc-me-in process to be as frictionless and effective as possible for both doctors and patients.

The most recent changes we made to the patients’ self-service interface include:

  • a streamlined design of the appointment request dialog, with drop-down elements now inlined, among other usability enhancements;
  • improvements to our scheduling algorithms, which now generate appointment options that are even better for practices than before;
  • the flexibility to offer a configurable number of appointment options per day, which you can control through calendar settings;
  • the ability to block off a certain number of days before the first self-service time slot is made available to patients.

Here is what the new scheduling dialog looks like:

The number of appointment options offered in this example is 3, which may be due one of two reasons: either there are no other appointment time slots available, or the practice chooses to limit the maximum number of appointment offers to 3. Here is an example of the practice-facing interface where this configuration option can be changed:

Also note that in this example the practice does not accept appointment requests made online less than 2 days in advance.

With these latest changes, you can take that vacation with even more certainty that you will be fully booked with appointments when you get back — even if some patients have to cancel while you are on the beach, exploring the wilderness or nearby galaxies! (Yes, we like our vacation dreams as much as you do.)


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s